July 2010

I just want to tell you how very impressed I am with your site! The site is fun and easy to navigate. I ordered a backpack (which by the way was cheaper than the one in the retail store) that arrived in only a few days. The customer service was amazing and the personal touches (a hand written thank you card) have now made me a regular customer!
Thank you,
Lori S., Vancouver Island
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July 2010

Hi Sally,

Thank you so much for making the same-day pickup of my order possible yesterday! Thanks so much for waiting up for me at your office, too (even with the amazing summer weather outside). I am really excited about the products!!! Thank you for the sweet raspberry card as well.

Have a great summer!
Marina Martin
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June 2010

Hi Sue,

Wow! Talk about customer service - I am very impressed! I've been waiting for the Canadian release of the Momiji dolls for quite a while and have had much difficultly determining when and how they will be made available here. I happened to be "googling" yesterday for a Canadian company that could ship and came across your adorable wares. So, I immediately signed up and received confirmation and my first newsletter. In fact, you were even kind enough to forward me a discount on my first order! I couldn't believe it! And this morning, to find your message about the new Momiji dolls in my inbox, well that was the sprinkles on the cupcake.

Thank you for taking the time to care about your customers - you don't see this very often these days, especially online. Also, thanks for such prompt shipping! You are definitely breaking the stereotype on online customer service. Keep up the excellent work!

I look forward to placing my order with you.

Kind regards,

~Sarah
Ajax, Ontario
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May 2010

Hi
Just wanted to let you know that I LOVE my beco!! So does my big baby. It is so comfortable, I really can't believe it! I wore him for 3.5 hours straight on Friday night and no back pain or strain AT ALL!! It is very easy to use, you really only have to adjust 2 straps for the perfect fit. I received lots of compliments and inquiries about the carrier - mostly from parents who had given up on their snuglis!! And thanks for the super fast shipping. I had the beco in my hands on wednesday morning! great service. great products. Just GREAT!!

Thanks again from Manitoba!
Farrah
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May 2010

Dear Raspberry Kids,

I just wanted to say thanks for my cute Kuki Kids dress and awesome 3 Sprouts storage bin! I ordered them and they arrived at my door the next day. You have a great website, cool stuff and a very professional business. I will order from you in the future and recommend you to all my mommy friends!

Thanks Laura
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May 2010

Thank you very much. I appreciate your excellent and prompt customer service and will surely use your site again. I do love the bottles and will share the extra purple one with a friend.

Regards,
Tarra
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May 2010

Good morning Sue!

Just wanted to let you know the Vapur bottles arrived this morning. Thanks you so much for shipping them so quickly, I really appreciate the extra effort and awesome customer service!

Tiffany
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Yes the bottle has been received. Thanks for the followup.
Thanks again,
John

PS. Fantastic service throughout the experience. I've been recommending RK to friends.
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I would buy from Raspberry Kids again.

The service was great plus the product was of good quality and the price was very good.

I was amazed how fast the parcel arrived.

How I wish all companies were this great to deal with.
Bette K
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December 2009

To the Owner of Raspberry Kids,

Thank you so much for my order. I was pleasantly surprised on how fast I received the order and for that I am grateful. I also was impressed at the packaging inside.
I LOVE the card that was included inside, the personal touch had made a faithful customer of me.

The quality of products were very impressive and quite enjoyable. Good luck on future success.

Christine
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December 2009

Good Morning Sue,
Just got the eletronic items + the bull. Thanks so much for your lovely note and little extras. As well thanks so much for keeping me in the loop with the electronic stuff. This Christmas is going to be wonderful at our house. I can't wait for my little man to open up all the goodies. Look forward to doing business again.
Have a wonderful day!!

Karen
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Hi Sue, I was SO excited when I looked through the bag. The Lunchbots looks better than I imagined as the lid was, surprisingly, easy to remove. Thank you so much for the goodies you left for me too. I really appreciated your hand-written note!

I'll definitely be surfing your website again and often (as I currently do anyways)!
Cheers,
Anne
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Hi Sue, I got the eco-mics and my plan toys breakfast tray in the mail today. Thank you so much for the little extras. It’s like you knew I am suffering from a monster cold (tea and decongestant cream). My daughter has been playing with the little wooden cow all afternoon.

Sipping the tea,
Jody
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Thank you Sue for accommodating our pick up. The socks are so sweet and fun. It gets more difficult to find organic and eco friendly products for kids as they age. If you come across any organic tights for kids let me know.

I'm sure we will be shopping with you again.

Oh and thank you for the generous gift and discounts, way too much!
Appreciated.
Darlene.
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Anyways, thank you guys so much for sending such a nice card! Wow, talk about a rarity! You guys really go to great lengths to make your customers feel valued, and in my case, you will be getting lots of repeat business and word of mouth! I am so happy!

The raspberry tea was such a sweet little addition to the card! How thoughtful and cute! Perfect idea for your company! Love it!

Well, I really can't say enough great things! I really appreciate your business and I look forward to placing more orders!

Thanks so much for making my day!
Jenny.
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Hi there Sue,
I just wanted to let you know my order arrived safe and sound yesterday - thank you so much for the VERY QUICK service! I'm truly impressed. And my daughter loves her new pack and lunch kit. Nice quality stuff.

I'll be sure to spread the news that Raspberry Kids is the best!
Jenny.
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I received the package from RK yesterday and am thrilled. The Boon waterbugs are super cute and will make great Xmas pressies. I'm also really impressed with the Anamalz and they might be my new BD pressie of choice for kids.

I can only imagine how tough launching a new business is and this last year has likely made it even more difficult. I have to say that I don't normally order stuff online although am realizing how awesome it is. Trying to get away from that need to be 'tactile' when purchasing. Your website is awesome! You carry alot of stuff from some of my fav stores and the prices are all comparable. The shipping price seems totally reasonable since I don't have to get in my car to shop :-)

Thanks as well for getting everything to me so quickly and I will definitely 'shop' again.
All the best,
Anne.
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I just wanted to email to say how surprised I was to receive my order today! I ordered it on Sunday, and yesterday was a stat holiday, so I was definitely not expecting it today. I'm not a mom, but ordered the items as a gift and have to say the bib is way too cute and the binkee clip looks really well made. Very happy to shop locally and buy Canadian made products. The super fast shipping makes me very motivated to shop with you again - I do like to shop online, but find waiting for a long time for items to arrive certainly deters my desire to do so from sites that overcharge for shipping and make you wait weeks to receive the product!
Thanks again - I'm sure my friend (and her baby) will love the items!
EK.
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Hi Sue,
I just wanted to let you know that I got all my Charlotte (Dwell Studio) stuff on Tues. and love it. I just wanted to thank you for all you hard work to get it and tell you I really appreciated the many little gestures like the updates on e-mails and the treats in the hand written card. You have a great business there and I will be happy to highly recommend you to all my friends.
Thanks again!
Krista.
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Thank you SO much for making the tent delivery in this terrible weather, that was beyond the call! I had just assumed you would cancel, so I really appreciated getting one more thing on my list completed. I can't wait for spring weather to suprise my daughter....and I will be sure to keep looking at the website for future needs.
Thanks again,
Jennifer.
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I just received my espe lunch bags and they are fabulous. I was happily surprised to get them much sooner than expected. Thank you for the treat and for the 15% off coupon. I will definitely be shopping with you again in the near future.
Tracy.
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I just received the first part of my order and had to take a moment out of my crazy day in between nursing my baby and tucking in my preschooler, to let you know how impressed I was with my experience ordering from your company. The personalized customer service, including this email and the handwritten note have made my shopping experience the best I have ever received from an online company (and better than most of my traditional shopping experiences!). I feel like I can really trust your company and the products you represent and I, as a mother of two young girls who is also trying to be generally more aware of the purchases I make (and the potential social and environmental repercussions) , I look forward to future dealings with you.
Darlene.
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Hello Sue, I have the Chalk-a-Doodles. Thanks. They are perfect. Thank you, also, for your note & my favourite treat! Your service is superb and I will certainly keep you in mind when I am "shopping"!
Linda.
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