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Notes from our Customers

Thank you to all of our Raspberry Kids customers who have been kind enough to take the time to let us know they were pleased with our Raspberry Kids service. We are very grateful and appreciative of your valued business and comments.

Here are some of our customer testimonials we would like to share:


May 2014

Hi Sue,

As a business owner myself, I wanted to give a big BRAVO to you folks.
I was impressed with every aspect of shopping at Raspberry Kids.

1) The little chat box that popped up while I was browsing the site is great, the fact that I was able to get a stock update on the product I was looking for was fantastic. (we use that lunchbot everyday for our 6 year old, it was lost at school so Momma was not happy).

2} I called Nicole while I was heading to the warehouse, she flagged me down and brought me the order. That was above and beyond!

3) The hand written card with the tea coupon, was a great personal touch.

Very impressive customer experience. Other business owners could learn a thing or two from you.

Well done!

Cheers,

Peter
**********

December 2013

Thanks Sue! Merry Christmas to your family. You're running a wonderful business that SO many people love. Thanks for bringing the value back to kids toys!

Kerri
**********

November 2013

I have to say that this chat feature is blowing my socks off! I've been a customer of yours for about 5 years and I have always been impressed by your customer service, but you've really taken it up to a new level. I live in a very remote area outside of a small town and have trouble getting the products I like. Your business really makes a difference in my life, and my children's lives.

Samantha
**********

November 2013

I ordered the frog pod for my nephew, whilst living in Hong Kong. I accidentally hit the wrong territory thus causing confusion as to the correct postal address ...the problem was noticed immediately and rectified without fuss or trouble and my overcharge in postage (a result of my own stupidity) was credited straight back to my credit card! As a result my little star received his present in swift time and at the correct address!!! I can't recommend the team at Raspberry Kids highly enough, they offer a great range of products and their customer service is amazing!! Job well done guys, I'm a thoroughly happy customer :) Would definitely use again!!!

Camille
**********

July 2013

I got my order yesterday. The reason I'm emailing you is that I wanted to let you know that I thought it was a nice idea to send a card with a handwritten note & a lovely raspberry tea bag! Thanks for going above & beyond. I'm happy with the merchandise I ordered; but it's so nice in this crazy, busy world, to deal with such a professional, yet down-to-earth company. Thank you!

Kim
**********

July 2013

Hi, I just wanted to thank you for the great items we purchased recently, and I have to say I very much appreciated the personal note and tea bag. It’s a very nice thing to receive this when doing online shopping which is so impersonal. My daughter can’t wait to start kindergarten now so she can use her new backpack and lunchbag!

Andree
**********

July 2013

And it's arrived! Thanks for the amazing service - and the cup of tea :)

Jan
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June 2013

Thanks! You guys really do offer exceptional customer service! My order arrived today! I couldn't believe how fast it got here.

Lisa
**********

March 2013

I wanted to thank you for providing exceptional customer service! I purchased an item at the end of the day. To my surprise I received a phone call verifying my address within the hour! My product was shipped same day and arrived 2 days later! The personal note and "wild raspberry hibiscus" tea was a very nice surprise! It's obvious that you value your customers and I won't hesitate to order from your company again!

Shawna
**********

March 2013

My husband and I just received the helmet we purchased online from raspberry kids. We just wanted to write and thank you for adding a personal touch. The card was very nice, but what made it even better was that the message was actually HAND WRITTEN not computer printed. That definitely makes us feel like a valued customer. And the packet of raspberry tea was a great added touch as well. It is nice getting positive comments so we want to thank you again.

Tiffany
**********

March 2013

Thank you so much for getting my purchase to me so fast..I was amazed how fast it got here. I was so excited (as were my kids) but the most amazing touch was the hand written note. I cannot tell you how nice it is to see someone has taken the time to hand write me a note. I have raved about your website before but you have set the bar at a whole new level!! Thank you so much!

Marina
**********

December 2012

I just received the lovely P'Kolino furniture yesterday and the great reusable bags last Friday. I want to say that I am very impressed with the rapid delivery for both orders and I thoroughly enjoy the products. I look forward to ordering from you guys again.

Eva
**********

December 2012

Just wanted to let you know that I received this and the coupon with a hand written card. Thank you so very much. This is super fast service and outstanding! I will be back for sure Will spread the word. I'm very impressed!

Kath
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November 2012

Thank you Raspberry Kids!! I received my order yesterday and I wanted to compliment you all on providing fantastic customer service. Shopping at RaspberryKids.com was a truly enjoyable experience and you can bet that not only will I be back but I will also be recommending you to friends and family. Thanks for everything (and thanks for the tea!!)

Laura
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November 2012

My package arrived yesterday, and I wanted to thank you both for an amazing shopping experience (probably my best one ever). It couldn't have been easier, and the personalized thank-you note was an unexpected and most plesant surprise! I will definitely be shopping with you again, and will happily recommend your site to friends.

Karen
**********

November 2012

Hi Raspberry Kids, I am sooo impressed with your service. I can't believe it took such little time to get my order. I loved having the personal hand written note and packet of tea to go with it. It really shows how much you care and value your customers. I can't wait to tell all my friends about you guys and I will definately be ordering from you again.

Jennifer
**********

November 2012

Raspberry kids has made my holiday and birthday shopping a breeze for the past three years. Thank you! Maybe one day I'll actually get over to the mainland to see your store in person.

Alison
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August 2012

I received my order today and I wanted to take the time to say:"Thank-You!" The quality of the merchandise is amazing and the shipping was fast. Your website is very pleasant to look at as well as easy to navigate and being Canadian owned and operated was also a bonus. The personalized 'thank-you for shopping with us' card was the cherry on top! It was a great experience and I can tell that you truly value your customers. My son will be very proud to rock his new backpack, lunch bag and accessories this upcoming school year. Take care :) -One Happy Mama!

Sarah
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July 2012

I have received my totseat ALREADY !!!! I cant believe how fast, efficient and caring raspberry kids are!!! Truly the best company i have ever dealt with online !!! Thank you soooooo VERY much !!! Loved everything about my shopping experience!! By far the best customer service for me ... Ever! The hand written card with tea.... Like oh my gosh ... Just AWESOME !!! Im spreading the word about you !!

Sarah
**********

June 2012

Whoa! I ordered from you yesterday and boom it showed up in the mail today carefully packed with a bonus packet of tea. I am super impressed. The London Bus I ordered is perfect! Thank you so much for your excellent service. I'll be spreading the word.

Jane
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May 2012

Just placed an order and have to commend you on your website. Easy and fun to work through. Love your approach to high quality children's toys etc. Long may you continue so I can keep shopping with you!

Elizabeth K
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April 2012

We received our shipment today! I am very impressed with the quality of the products (and hey, thank you for the tea). The backpack is for my Mom (she is 72 and loves anything foxes) and it is so cute. We will be back!

Cheers,
Shannon
**********

March 2012

I just want to say how much I appreciate your AMAZING customer service. It is a significant reason why I continue to shop at Raspberry Kids (that and the great selection and the incredibly speedy delivery!). So, from a very happy customer, THANKS! :) I'd be happy to bring business your way (and I have bragged you up to my friends many times!). :)

Shannelle
**********

February 2012

LMBO! Thanks for making my day with your confirmation message. :)

Samantha
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January 2012

Hello!
Went to check the mail today, and my Totseat was there! Along with some gift certificates, a beautiful thank you card and some tea! I applaud your business and how quickly things were done. You don't come across online retailers who are as kind and courteous as yours. I will be shopping from you again!
I appreciate you, and thanks for being so darn nice!
Hope 2012 is amazing for you!
Sonja
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December 2011

I just want to say to you that you made my holiday shopping experience! Thank you so much for my order that I received today - I'm impressed with the efficiency and the handwritten note, with coupon, and a tea bag! You have got it going on! I put your website link on my facebook and have been telling everyone I know how awesome you guys are! Keep up the good work and I will be ordering soon - I have lots that I want to get for my kids and nieces and nephew. Thank you for making my day!!!!!

Marea
**********

December 2011

Wow same day shipping, you guys are AMAZING!
Happy holidays :)
Christina
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December 2011

Just a quick note to let you know I am impressed with how quickly you shipp ed my order to my niece (Beleduc girl puzzle). I had bad experiences in the past buying online, and am very pleased I bought from you this year.

Thanks!
Cynthia
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December 2011

I just received my order (stocking stuffers for my 4 year old). I am really pleased with a) the quality of the items; b) the speed with which I received them; and c) your excellent customer service.

That fact that you sent me a personalized thank you note, complete with a tea bag, was so nice - and certainly sealed the deal for making me a returning costumer and someone who has already passed on your name to others. I wish you could teach other online companies a thing or two about excellence in customer service!
Thanks so much!
Laura
**********

November 2011

Hi! Just a quick note to say that you scored an "A" in the customer service department with our recent order of a dollhouse. The online ordering was easy, the pickup at your warehouse was a great option, and most importantly, your "thank you card" is a great customer appreciation tool. It was personal, tasteful and overall good marketing (as seen by a women in the field of marketing herself ;)
cheers and thanks for a good experience,

Hilary

**********

October 2011

Thank you so much for your quick response and amazing customer service. I have had a hard time finding a new card holder as I've loved and have had the espe ones for a few years. They are difficult to come by in Victoria. When I found the card holders on your website, I was very excited and ordered one right away. I was so excited when it arrived and was very touched by the hand-written card by a member of your team. It was a very warm and personal touch that you don't receive from many companies. Thank you again for making this an easy and painless process.

Brenda

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October 2011

I have reviewed the eco.kid TLC Body and Hair Wash. This is the best shampoo and body wash I have ever used for my daughter and a small bottle goes a long way. I am into the beauty business myself so I am very into the quality of the products especially when it has to do with my kid.

I like your personal approach that you take every time with your clients either through emails either by sending us lovely tea bags! It shows that you love what you do and you do it with joy.

Keep up the good work , I already "liked" you on Facebook.

Anastasia

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October 2011

Hi,
Thanks again for the speedy service with my order and for the surprise nail polish! Much appreciated.

Tracy
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September 2011

Hi,
Thanks so much for help sorting out my order - I really appreciate the time you took to make sure I got everything I was looking for! It is so great to have local company that I can feel good spending my money at!

Have a great day and see you soon for pick up!

Jill
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August 2011

Thanks for the tea, nice touch. I'll be recommending you guys to fellow online shoppers!

Nicole
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August 2011

Thank you so much for the order. It was so easy to pick up and the little card was an awesome touch. Not to mention a teabag :) Will definitely be returning AND recommending your store to friends!

Thanks again,

 

Janis
**********

August 2011

Hi.

Thanks for the excellent service!!!

Looking forward to getting the backpack for my toddler's new daycare -- it matches his dad's lunch bag (his dad is a robotics researcher so our baby bought that for him as a Christmas gift last year...) so I'm sure everyone will be very excited.

Rest assured this won't be our last order with you! All the best.

Janelle
**********

August 2011

Hi.

I received the shipment and wanted to tell you that I love that you included a personal message. I've had one other company do this and every time I appreciate it.

Great job!

Catherine
**********

July 2011

I love this company! I have dealt with them twice and their products are fabulous, shipping lightning fast, and most of all, over the top customer service. Thank you RK. I'll be back.

Carolyn
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June 2011

Just a quick note to say thank you for your quick delivery of our Skipper Balance Scooters. One granddaughter was riding it yesterday...OMG it is adorable. Quite taken with your enormous website, I will be shopping many times again using Rasberry Kids!

Regards, PK
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May 2011

I do love your products and personal connection you have with your guests. I feel like I am shopping in a store because you and your team are great with emails, any requests and calling me back. Your service is outstanding especially for a website store. You always have an added touch... hand written note or surprise goodies in our packages.
Thank you for everything.

Great shopping with you.
Sharlene
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April 2011

Got my products today and I love all of it. Thank you for the cream, tea and lovely note. It was great shopping at Raspberry Kids. Your service and products are amazing.
Thanks for making this mom happy.

Sharlene
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March 2011

I would just like to thank you both again for your wonderful service. I am definitly going to recommend your company to all our friends. Thank you again.

Ricky
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February 2011

Hi,

I wanted to thank you for insuring the package. It arrived very fast. My daughter loves the doll house and the puzzle and plays with her new toys every day.
Thank you again,
Lana
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February 2011

Just wanted to say how impressed we are with your company... A hand written thank you note with our parcel!!!! Outstanding attention to customer service. We had to phone your number because we were having problems on our end regarding placing the order online. The lady on the phone was super nice. Greatly appreciated... You have turned us into a repeat customer. All the best... Oh yes.. and the package got here "super crazy quick."

Jason, Rebecca & Audrey
Terrace, BC
**********

December 2010

Hello,

I just wanted to write a quick note to say that it is a pleasure to give you our business. We received our goodies today + I must say that I am thoroughly impressed with your thoughtful note, fantastic customer service and wonderful products. These days I have found that customer service is ... as my dad would say (who owns a retail store himself) ... "not what it used to be", however, it is refreshing to see that you go the extra mile.

It has made xmas shopping fun + stress free.

Happy Holidays,
Laura
**********

December 2010

Just got my order that I placed on monday! that is service, thank you so much!!! and I LOVE the sucker!

Diana
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December 2010

You guys rock! Thank you for making part of my xmas shopping painless! Shipping was extra fast and my Skip Hop Owl is in mint condition! I loved the hand written note and the lollipop. I'll be talking about you!

Cheers,
Pat
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November 2010

I've received my order thank you I am a happy customer. I loved the special touch.

Sincerely,
Krista
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November 2010

Just a quick note to say thank you! My last order was shipped quickly, arrived today and I love that you included a handwritten note - what a special touch!

Awesome customer service :)

Jana

PS My daughter will love the items I ordered and they are the perfect size for stocking stuffers.
**********

November 2010

Hi Sue

I've been meaning to tell you how much I love the things I ordered. I can't wait to give them to the kids for Christmas! I love all of your personal touches like the tea and lollipop. It shows your attention to detail and pride in your business. Congratulations and all the best!

Shannon
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November 2010

I am very, very impressed with your excellent service. I placed my order this morning and immediately received confirmation that it had been placed. Then a few hours later, another email stating it had been shipped and the tracking number included. I will recommend you to others and definitely buy from you again. What a fabulous company to deal with! Keep up the great service!

Often shopping online can be a risky commitment but it's so nice to find a company that really seems to 'like' what it does!

Carolyn M.
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October 2010

Hi!

Just picked up my package from the post office, containing the adorable 3 Sprouts storage bins and wanted to let you know how impressed I was to find a handwritten thank you card! Not to mention the coupons, magazine and cream. You don't find too many companies these days that do that.

I will definitely recommend Raspberry Kids to my friends and be placing many more orders in the near future!! Thanks again,
Eileen
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September 2010

Hi,
Just wanted to say thank you for putting our order together so quickly; my son loves the new plan toys food and I'm thrilled with the Lunchskins re-usable sandwich bags. The apple pattern reminds me of a tablecloth my mother had when we were growing up and will bring a smile to my face every time I send my husband and son off to work and preschool with their lunches.

Thanks again,
Julia
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August 2010

Hi,
Thank you for my package. I picked it up yesterday with ease. The handwritten note card and tea were a fabulous touch. Thank you! You have no idea how delighted I was to shop the site the other day. You seemed to have precisely what I was looking for. It is somewhat shocking to me that my girl is a girl now, and not so much a baby. She's been asking for 2 weeks all about what's inside her body so I was just thrilled to see this girl body puzzle. Love it!

Also recently this tomboy mamma had a date with my very girly girl. We had what we call 'Our Very Special Fairy Princess Picnic' and it was a truly magical day. The only thing missing? The Good Earth Fairy! Will have her now for next time :)

On top of that, I was literally just cleaning out my nightstand the day before when I saw my sad espe notebook with no paper inside. I wondered where I could get some more that fit and well, hello Raspberry Kids!

Finally, my daughter is tickled to add stickers to her Goodbyn and I am even a little bit excited about preparing a lunch. Shocking! LOL.

My only annoyance? That I did not see the Momiji dolls when I ordered. My sister is on a 5 day horseback ride right this moment and I made her promise me she would YeeHaw while singing "She'll be comin' around the mountain when she comes..." I totally need that Yeeha doll!

Anyways, a novel to tell you, Thank You!
Kari
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July 2010

I just want to tell you how very impressed I am with your site! The site is fun and easy to navigate. I ordered a backpack (which by the way was cheaper than the one in the retail store) that arrived in only a few days. The customer service was amazing and the personal touches (a hand written thank you card) have now made me a regular customer!
Thank you,
Lori S., Vancouver Island
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July 2010

Hi,
Thank you so much for making the same-day pickup of my order possible yesterday! Thanks so much for waiting up for me at your office, too (even with the amazing summer weather outside). I am really excited about the products!!! Thank you for the sweet raspberry card as well.

Have a great summer!
Marina Martin
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June 2010

Hi Sue,

Wow! Talk about customer service - I am very impressed! I've been waiting for the Canadian release of the Momiji dolls for quite a while and have had much difficultly determining when and how they will be made available here. I happened to be "googling" yesterday for a Canadian company that could ship and came across your adorable wares. So, I immediately signed up and received confirmation and my first newsletter. In fact, you were even kind enough to forward me a discount on my first order! I couldn't believe it! And this morning, to find your message about the new Momiji dolls in my inbox, well that was the sprinkles on the cupcake.

Thank you for taking the time to care about your customers - you don't see this very often these days, especially online. Also, thanks for such prompt shipping! You are definitely breaking the stereotype on online customer service. Keep up the excellent work!

I look forward to placing my order with you.

Kind regards,

~Sarah
Ajax, Ontario
**********

May 2010

Hi
Just wanted to let you know that I LOVE my beco!! So does my big baby. It is so comfortable, I really can't believe it! I wore him for 3.5 hours straight on Friday night and no back pain or strain AT ALL!! It is very easy to use, you really only have to adjust 2 straps for the perfect fit. I received lots of compliments and inquiries about the carrier - mostly from parents who had given up on their snuglis!! And thanks for the super fast shipping. I had the beco in my hands on wednesday morning! great service. great products. Just GREAT!!

Thanks again from Manitoba!
Farrah
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May 2010

Dear Raspberry Kids,

I just wanted to say thanks for my cute Kuki Kids dress and awesome 3 Sprouts storage bin! I ordered them and they arrived at my door the next day. You have a great website, cool stuff and a very professional business. I will order from you in the future and recommend you to all my mommy friends!

Thanks Laura
**********

May 2010

Thank you very much. I appreciate your excellent and prompt customer service and will surely use your site again. I do love the bottles and will share the extra purple one with a friend.

Regards,
Tarra
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May 2010

Good morning Sue!

Just wanted to let you know the Vapur bottles arrived this morning. Thanks you so much for shipping them so quickly, I really appreciate the extra effort and awesome customer service!

Tiffany
**********

Yes the bottle has been received. Thanks for the followup.
Thanks again,
John

PS. Fantastic service throughout the experience. I've been recommending RK to friends.
**********

I would buy from Raspberry Kids again.

The service was great plus the product was of good quality and the price was very good.

I was amazed how fast the parcel arrived.

How I wish all companies were this great to deal with.
Bette K
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December 2009

To the Owner of Raspberry Kids,

Thank you so much for my order. I was pleasantly surprised on how fast I received the order and for that I am grateful. I also was impressed at the packaging inside.
I LOVE the card that was included inside, the personal touch had made a faithful customer of me.

The quality of products were very impressive and quite enjoyable. Good luck on future success.

Christine
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December 2009

Good Morning Sue,
Just got the eletronic items + the bull. Thanks so much for your lovely note and little extras. As well thanks so much for keeping me in the loop with the electronic stuff. This Christmas is going to be wonderful at our house. I can't wait for my little man to open up all the goodies. Look forward to doing business again.
Have a wonderful day!!

Karen
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Hi Sue, I was SO excited when I looked through the bag. The Lunchbots looks better than I imagined as the lid was, surprisingly, easy to remove. Thank you so much for the goodies you left for me too. I really appreciated your hand-written note!

I'll definitely be surfing your website again and often (as I currently do anyways)!
Cheers,
Anne
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Hi Sue, I got the eco-mics and my plan toys breakfast tray in the mail today. Thank you so much for the little extras. It’s like you knew I am suffering from a monster cold (tea and decongestant cream). My daughter has been playing with the little wooden cow all afternoon.

Sipping the tea,
Jody
**********

Thank you Sue for accommodating our pick up. The socks are so sweet and fun. It gets more difficult to find organic and eco friendly products for kids as they age. If you come across any organic tights for kids let me know.

I'm sure we will be shopping with you again.

Oh and thank you for the generous gift and discounts, way too much!
Appreciated.
Darlene.
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Anyways, thank you guys so much for sending such a nice card! Wow, talk about a rarity! You guys really go to great lengths to make your customers feel valued, and in my case, you will be getting lots of repeat business and word of mouth! I am so happy!

The raspberry tea was such a sweet little addition to the card! How thoughtful and cute! Perfect idea for your company! Love it!

Well, I really can't say enough great things! I really appreciate your business and I look forward to placing more orders!

Thanks so much for making my day!
Jenny.
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Hi there Sue,
I just wanted to let you know my order arrived safe and sound yesterday - thank you so much for the VERY QUICK service! I'm truly impressed. And my daughter loves her new pack and lunch kit. Nice quality stuff.

I'll be sure to spread the news that Raspberry Kids is the best!
Jenny.
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I received the package from RK yesterday and am thrilled. The Boon waterbugs are super cute and will make great Xmas pressies. I'm also really impressed with the Anamalz and they might be my new BD pressie of choice for kids.

I can only imagine how tough launching a new business is and this last year has likely made it even more difficult. I have to say that I don't normally order stuff online although am realizing how awesome it is. Trying to get away from that need to be 'tactile' when purchasing. Your website is awesome! You carry alot of stuff from some of my fav stores and the prices are all comparable. The shipping price seems totally reasonable since I don't have to get in my car to shop :-)

Thanks as well for getting everything to me so quickly and I will definitely 'shop' again.
All the best,
Anne.
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I just wanted to email to say how surprised I was to receive my order today! I ordered it on Sunday, and yesterday was a stat holiday, so I was definitely not expecting it today. I'm not a mom, but ordered the items as a gift and have to say the bib is way too cute and the binkee clip looks really well made. Very happy to shop locally and buy Canadian made products. The super fast shipping makes me very motivated to shop with you again - I do like to shop online, but find waiting for a long time for items to arrive certainly deters my desire to do so from sites that overcharge for shipping and make you wait weeks to receive the product!
Thanks again - I'm sure my friend (and her baby) will love the items!
EK.
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Hi Sue,
I just wanted to let you know that I got all my Charlotte (Dwell Studio) stuff on Tues. and love it. I just wanted to thank you for all you hard work to get it and tell you I really appreciated the many little gestures like the updates on e-mails and the treats in the hand written card. You have a great business there and I will be happy to highly recommend you to all my friends.
Thanks again!
Krista.
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Thank you SO much for making the tent delivery in this terrible weather, that was beyond the call! I had just assumed you would cancel, so I really appreciated getting one more thing on my list completed. I can't wait for spring weather to suprise my daughter....and I will be sure to keep looking at the website for future needs.
Thanks again,
Jennifer.
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I just received my espe lunch bags and they are fabulous. I was happily surprised to get them much sooner than expected. Thank you for the treat and for the 15% off coupon. I will definitely be shopping with you again in the near future.
Tracy.
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I just received the first part of my order and had to take a moment out of my crazy day in between nursing my baby and tucking in my preschooler, to let you know how impressed I was with my experience ordering from your company. The personalized customer service, including this email and the handwritten note have made my shopping experience the best I have ever received from an online company (and better than most of my traditional shopping experiences!). I feel like I can really trust your company and the products you represent and I, as a mother of two young girls who is also trying to be generally more aware of the purchases I make (and the potential social and environmental repercussions) , I look forward to future dealings with you.
Darlene.
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Hello Sue, I have the Chalk-a-Doodles. Thanks. They are perfect. Thank you, also, for your note & my favourite treat! Your service is superb and I will certainly keep you in mind when I am "shopping"!
Linda.
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