Notes from our Customers
Thank you to all of our Raspberry Kids customers who have been kind enough to take the time to let us know they were pleased with our Raspberry Kids service. We are very grateful and appreciative of your valued business and comments.
Here are some of our customer testimonials we would like to share:
I just wanted to contact you to say thank you for your thoughtful note and gift in my parcel I received yesterday. It is refreshing to see this kind of approach to customer service, and after having a bad online experience with another company that same day it put a little smile on my face. Sometimes it is the small things in life that people do that can make a big difference. Thank you again, and I will definitely be back!!
We received our Christmas goodies in the mail a couple of days ago, and my daughter and I are just delighted with the toys we ordered for my grandson. They are just wonderful and good quality and very well made/sturdy. We are so excited to see his face on Christmas morning. Thanks for getting them out so quickly. We will be adding to his stash when he has his birthday in May. Thanks again.
First, I am so astounded by your company’s customer service. I can’t believe that it was only yesterday that I asked to make a change to my order, then you do it in record time, then lo and behold I received my order today! TODAY! Not only that, I have also enjoyed your handwritten note, tea and wonderful purchases. All of the items were high-quality and special, not in the least the crayons that my son hung on to even during his nap.
I wish all companies made shopping so nice. You really made my day a little better:-) I will definitely shop from you guys again and will tell everyone I know how wonderful you guys are in doing your business and stocking the choicest things. :-)
Thanks Sue! Merry Christmas to your family. You're running a wonderful business that SO many people love. Thanks for bringing the value back to kids toys!
I have to say that this chat feature is blowing my socks off! I've been a customer of yours for about 5 years and I have always been impressed by your customer service, but you've really taken it up to a new level. I live in a very remote area outside of a small town and have trouble getting the products I like. Your business really makes a difference in my life, and my children's lives.
I ordered the frog pod for my nephew, whilst living in Hong Kong. I accidentally hit the wrong territory thus causing confusion as to the correct postal address ...the problem was noticed immediately and rectified without fuss or trouble and my overcharge in postage (a result of my own stupidity) was credited straight back to my credit card! As a result my little star received his present in swift time and at the correct address!!! I can't recommend the team at Raspberry Kids highly enough, they offer a great range of products and their customer service is amazing!! Job well done guys, I'm a thoroughly happy customer :) Would definitely use again!!!
I got my order yesterday. The reason I'm emailing you is that I wanted to let you know that I thought it was a nice idea to send a card with a handwritten note & a lovely raspberry tea bag! Thanks for going above & beyond. I'm happy with the merchandise I ordered; but it's so nice in this crazy, busy world, to deal with such a professional, yet down-to-earth company. Thank you!
Hi, I just wanted to thank you for the great items we purchased recently, and I have to say I very much appreciated the personal note and tea bag. It’s a very nice thing to receive this when doing online shopping which is so impersonal. My daughter can’t wait to start kindergarten now so she can use her new backpack and lunchbag!
And it's arrived! Thanks for the amazing service - and the cup of tea :)
Thanks! You guys really do offer exceptional customer service! My order arrived today! I couldn't believe how fast it got here.
I wanted to thank you for providing exceptional customer service! I purchased an item at the end of the day. To my surprise I received a phone call verifying my address within the hour! My product was shipped same day and arrived 2 days later! The personal note and "wild raspberry hibiscus" tea was a very nice surprise! It's obvious that you value your customers and I won't hesitate to order from your company again!
My husband and I just received the helmet we purchased online from raspberry kids. We just wanted to write and thank you for adding a personal touch. The card was very nice, but what made it even better was that the message was actually HAND WRITTEN not computer printed. That definitely makes us feel like a valued customer. And the packet of raspberry tea was a great added touch as well. It is nice getting positive comments so we want to thank you again.
Thank you so much for getting my purchase to me so fast..I was amazed how fast it got here. I was so excited (as were my kids) but the most amazing touch was the hand written note. I cannot tell you how nice it is to see someone has taken the time to hand write me a note. I have raved about your website before but you have set the bar at a whole new level!! Thank you so much!
I just received the lovely P'Kolino furniture yesterday and the great reusable bags last Friday. I want to say that I am very impressed with the rapid delivery for both orders and I thoroughly enjoy the products. I look forward to ordering from you guys again.
Just wanted to let you know that I received this and the coupon with a hand written card. Thank you so very much. This is super fast service and outstanding! I will be back for sure Will spread the word. I'm very impressed!
Thank you Raspberry Kids!! I received my order yesterday and I wanted to compliment you all on providing fantastic customer service. Shopping at RaspberryKids.com was a truly enjoyable experience and you can bet that not only will I be back but I will also be recommending you to friends and family. Thanks for everything (and thanks for the tea!!)
My package arrived yesterday, and I wanted to thank you both for an amazing shopping experience (probably my best one ever). It couldn't have been easier, and the personalized thank-you note was an unexpected and most plesant surprise! I will definitely be shopping with you again, and will happily recommend your site to friends.
Hi Raspberry Kids, I am sooo impressed with your service. I can't believe it took such little time to get my order. I loved having the personal hand written note and packet of tea to go with it. It really shows how much you care and value your customers. I can't wait to tell all my friends about you guys and I will definately be ordering from you again.
Raspberry kids has made my holiday and birthday shopping a breeze for the past three years. Thank you! Maybe one day I'll actually get over to the mainland to see your store in person.
I received my order today and I wanted to take the time to say:"Thank-You!" The quality of the merchandise is amazing and the shipping was fast. Your website is very pleasant to look at as well as easy to navigate and being Canadian owned and operated was also a bonus. The personalized 'thank-you for shopping with us' card was the cherry on top! It was a great experience and I can tell that you truly value your customers. My son will be very proud to rock his new backpack, lunch bag and accessories this upcoming school year. Take care :) -One Happy Mama!
I have received my totseat ALREADY !!!! I cant believe how fast, efficient and caring raspberry kids are!!! Truly the best company i have ever dealt with online !!! Thank you soooooo VERY much !!! Loved everything about my shopping experience!! By far the best customer service for me ... Ever! The hand written card with tea.... Like oh my gosh ... Just AWESOME !!! Im spreading the word about you !!
Whoa! I ordered from you yesterday and boom it showed up in the mail today carefully packed with a bonus packet of tea. I am super impressed. The London Bus I ordered is perfect! Thank you so much for your excellent service. I'll be spreading the word.
Just placed an order and have to commend you on your website. Easy and fun to work through. Love your approach to high quality children's toys etc. Long may you continue so I can keep shopping with you!
We received our shipment today! I am very impressed with the quality of the products (and hey, thank you for the tea). The backpack is for my Mom (she is 72 and loves anything foxes) and it is so cute. We will be back!
I just want to say how much I appreciate your AMAZING customer service. It is a significant reason why I continue to shop at Raspberry Kids (that and the great selection and the incredibly speedy delivery!). So, from a very happy customer, THANKS! :) I'd be happy to bring business your way (and I have bragged you up to my friends many times!). :)
LMBO! Thanks for making my day with your confirmation message. :)
I just want to say to you that you made my holiday shopping experience! Thank you so much for my order that I received today - I'm impressed with the efficiency and the handwritten note, with coupon, and a tea bag! You have got it going on! I put your website link on my facebook and have been telling everyone I know how awesome you guys are! Keep up the good work and I will be ordering soon - I have lots that I want to get for my kids and nieces and nephew. Thank you for making my day!!!!!
Wow same day shipping, you guys are AMAZING!
Just a quick note to let you know I am impressed with how quickly you shipp ed my order to my niece (Beleduc girl puzzle). I had bad experiences in the past buying online, and am very pleased I bought from you this year.
I just received my order (stocking stuffers for my 4 year old). I am really pleased with a) the quality of the items; b) the speed with which I received them; and c) your excellent customer service.
That fact that you sent me a personalized thank you note, complete with a tea bag, was so nice - and certainly sealed the deal for making me a returning costumer and someone who has already passed on your name to others. I wish you could teach other online companies a thing or two about excellence in customer service!
Hi! Just a quick note to say that you scored an "A" in the customer service department with our recent order of a dollhouse. The online ordering was easy, the pickup at your warehouse was a great option, and most importantly, your "thank you card" is a great customer appreciation tool. It was personal, tasteful and overall good marketing (as seen by a women in the field of marketing herself ;)
Thank you so much for your quick response and amazing customer service. I have had a hard time finding a new card holder as I've loved and have had the espe ones for a few years. They are difficult to come by in Victoria. When I found the card holders on your website, I was very excited and ordered one right away. I was so excited when it arrived and was very touched by the hand-written card by a member of your team. It was a very warm and personal touch that you don't receive from many companies. Thank you again for making this an easy and painless process.
I have reviewed the eco.kid TLC Body and Hair Wash. This is the best shampoo and body wash I have ever used for my daughter and a small bottle goes a long way. I am into the beauty business myself so I am very into the quality of the products especially when it has to do with my kid.
I like your personal approach that you take every time with your clients either through emails either by sending us lovely tea bags! It shows that you love what you do and you do it with joy.
Keep up the good work , I already "liked" you on Facebook.
Have a great day and see you soon for pick up!
Thanks for the tea, nice touch. I'll be recommending you guys to fellow online shoppers!
Thank you so much for the order. It was so easy to pick up and the little card was an awesome touch. Not to mention a teabag :) Will definitely be returning AND recommending your store to friends!
Thanks for the excellent service!!!
Looking forward to getting the backpack for my toddler's new daycare -- it matches his dad's lunch bag (his dad is a robotics researcher so our baby bought that for him as a Christmas gift last year...) so I'm sure everyone will be very excited.
Rest assured this won't be our last order with you! All the best.
I received the shipment and wanted to tell you that I love that you included a personal message. I've had one other company do this and every time I appreciate it.
I love this company! I have dealt with them twice and their products are fabulous, shipping lightning fast, and most of all, over the top customer service. Thank you RK. I'll be back.
Just a quick note to say thank you for your quick delivery of our Skipper Balance Scooters. One granddaughter was riding it yesterday...OMG it is adorable. Quite taken with your enormous website, I will be shopping many times again using Rasberry Kids!
I do love your products and personal connection you have with your guests. I feel like I am shopping in a store because you and your team are great with emails, any requests and calling me back. Your service is outstanding especially for a website store. You always have an added touch... hand written note or surprise goodies in our packages.
Great shopping with you.
Got my products today and I love all of it. Thank you for the cream, tea and lovely note. It was great shopping at Raspberry Kids. Your service and products are amazing.
I would just like to thank you both again for your wonderful service. I am definitly going to recommend your company to all our friends. Thank you again.
I wanted to thank you for insuring the package. It arrived very fast. My daughter loves the doll house and the puzzle and plays with her new toys every day.
Just wanted to say how impressed we are with your company... A hand written thank you note with our parcel!!!! Outstanding attention to customer service. We had to phone your number because we were having problems on our end regarding placing the order online. The lady on the phone was super nice. Greatly appreciated... You have turned us into a repeat customer. All the best... Oh yes.. and the package got here "super crazy quick."
Jason, Rebecca & Audrey
I just wanted to write a quick note to say that it is a pleasure to give you our business. We received our goodies today + I must say that I am thoroughly impressed with your thoughtful note, fantastic customer service and wonderful products. These days I have found that customer service is ... as my dad would say (who owns a retail store himself) ... "not what it used to be", however, it is refreshing to see that you go the extra mile.
It has made xmas shopping fun + stress free.
Just got my order that I placed on monday! that is service, thank you so much!!! and I LOVE the sucker!
You guys rock! Thank you for making part of my xmas shopping painless! Shipping was extra fast and my Skip Hop Owl is in mint condition! I loved the hand written note and the lollipop. I'll be talking about you!
I've received my order thank you I am a happy customer. I loved the special touch.
Just a quick note to say thank you! My last order was shipped quickly, arrived today and I love that you included a handwritten note - what a special touch!
Awesome customer service :)
PS My daughter will love the items I ordered and they are the perfect size for stocking stuffers.
I've been meaning to tell you how much I love the things I ordered. I can't wait to give them to the kids for Christmas! I love all of your personal touches like the tea and lollipop. It shows your attention to detail and pride in your business. Congratulations and all the best!
I am very, very impressed with your excellent service. I placed my order this morning and immediately received confirmation that it had been placed. Then a few hours later, another email stating it had been shipped and the tracking number included. I will recommend you to others and definitely buy from you again. What a fabulous company to deal with! Keep up the great service!
Often shopping online can be a risky commitment but it's so nice to find a company that really seems to 'like' what it does!
Just picked up my package from the post office, containing the adorable 3 Sprouts storage bins and wanted to let you know how impressed I was to find a handwritten thank you card! Not to mention the coupons, magazine and cream. You don't find too many companies these days that do that.
I will definitely recommend Raspberry Kids to my friends and be placing many more orders in the near future!! Thanks again,
Also recently this tomboy mamma had a date with my very girly girl. We had what we call 'Our Very Special Fairy Princess Picnic' and it was a truly magical day. The only thing missing? The Good Earth Fairy! Will have her now for next time :)
On top of that, I was literally just cleaning out my nightstand the day before when I saw my sad espe notebook with no paper inside. I wondered where I could get some more that fit and well, hello Raspberry Kids!
Finally, my daughter is tickled to add stickers to her Goodbyn and I am even a little bit excited about preparing a lunch. Shocking! LOL.
My only annoyance? That I did not see the Momiji dolls when I ordered. My sister is on a 5 day horseback ride right this moment and I made her promise me she would YeeHaw while singing "She'll be comin' around the mountain when she comes..." I totally need that Yeeha doll!
Anyways, a novel to tell you, Thank You!
I just want to tell you how very impressed I am with your site! The site is fun and easy to navigate. I ordered a backpack (which by the way was cheaper than the one in the retail store) that arrived in only a few days. The customer service was amazing and the personal touches (a hand written thank you card) have now made me a regular customer!
Have a great summer!
Wow! Talk about customer service - I am very impressed! I've been waiting for the Canadian release of the Momiji dolls for quite a while and have had much difficultly determining when and how they will be made available here. I happened to be "googling" yesterday for a Canadian company that could ship and came across your adorable wares. So, I immediately signed up and received confirmation and my first newsletter. In fact, you were even kind enough to forward me a discount on my first order! I couldn't believe it! And this morning, to find your message about the new Momiji dolls in my inbox, well that was the sprinkles on the cupcake.
Thank you for taking the time to care about your customers - you don't see this very often these days, especially online. Also, thanks for such prompt shipping! You are definitely breaking the stereotype on online customer service. Keep up the excellent work!
I look forward to placing my order with you.
Thanks again from Manitoba!
Dear Raspberry Kids,
I just wanted to say thanks for my cute Kuki Kids dress and awesome 3 Sprouts storage bin! I ordered them and they arrived at my door the next day. You have a great website, cool stuff and a very professional business. I will order from you in the future and recommend you to all my mommy friends!
Thank you very much. I appreciate your excellent and prompt customer service and will surely use your site again. I do love the bottles and will share the extra purple one with a friend.
Good morning Sue!
Just wanted to let you know the Vapur bottles arrived this morning. Thanks you so much for shipping them so quickly, I really appreciate the extra effort and awesome customer service!
PS. Fantastic service throughout the experience. I've been recommending RK to friends.
The service was great plus the product was of good quality and the price was very good.
I was amazed how fast the parcel arrived.
How I wish all companies were this great to deal with.
To the Owner of Raspberry Kids,
Thank you so much for my order. I was pleasantly surprised on how fast I received the order and for that I am grateful. I also was impressed at the packaging inside.
The quality of products were very impressive and quite enjoyable. Good luck on future success.
Good Morning Sue,
I'll definitely be surfing your website again and often (as I currently do anyways)!
Sipping the tea,
I'm sure we will be shopping with you again.
Oh and thank you for the generous gift and discounts, way too much!
The raspberry tea was such a sweet little addition to the card! How thoughtful and cute! Perfect idea for your company! Love it!
Well, I really can't say enough great things! I really appreciate your business and I look forward to placing more orders!
Thanks so much for making my day!
I'll be sure to spread the news that Raspberry Kids is the best!
I can only imagine how tough launching a new business is and this last year has likely made it even more difficult. I have to say that I don't normally order stuff online although am realizing how awesome it is. Trying to get away from that need to be 'tactile' when purchasing. Your website is awesome! You carry alot of stuff from some of my fav stores and the prices are all comparable. The shipping price seems totally reasonable since I don't have to get in my car to shop :-)
Thanks as well for getting everything to me so quickly and I will definitely 'shop' again.